We take all complaints with utmost seriousness and concern.
All complaints will be reviewed within 3 business days and replied to as quickly as possible. It is imperative that a proper Member ID number and proper contact information is provided so we can research the complaint thoroughly.
Please try to provide names of individuals you spoke with along with the phone number dialed and the time and date of each conversation so we can reference those call logs and recordings.
FirstEnroll is devoted to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when accessing your account information, you can be assured that such information will only be used in accordance with this privacy statement.
First Enroll has a firm policy of protecting the confidentiality and security of information that we collect from our Investors. We do not share your non‐public personal information with unaffiliated third parties. Information is only shared with your consent except for the specific purposes below, in accordance with all applicable laws. Please read this policy carefully. It gives you important information about how we handle your personal information.
First Enroll reserves the right to change this policy at any time.
USE OF INFORMATION
We limit the collection and use of non‐public personal information to the minimum we believe is necessary to deliver superior service to you. Services can include advising you about your policy or plan, sending documents to you for your policy or plan, completing requests and/or transactions on your behalf, and other activities related to administering your policy or plan.
WHAT WE COLLECT
We obtain most non‐public personal information directly from you or your agents whether in person, by telephone or electronically.
We may obtain the following information:
First name, last name and job title
Contact information including home address, email address, business address, home telephone numbers and business telephone numbers
Social Security Numbers
Date of Birth
Banking information such as credit card or ACH numbers
Accounts with us and transactions and interactions by us, with us or through us
We do not disclose any kind of non‐public personal information about our members or former members to anyone, except when we believe it necessary for the conduct of our business, or where disclosure is required by law. Except in those specific, limited situations, without your consent, we will not make any disclosures of non‐public personal information to other companies who may want to sell their products or services to you.
WHAT WE DO WITH THE INFORMATION WE GATHER
We require this information to understand your needs and provide you with better service, and in particular for the following reasons:
Internal record keeping
From time to time, we may also use your information to contact you for general account information, failed payment notices, or other policy or plan related conversations. We may contact you by email, phone, fax or mail
We may use the information to customize our website to provide better service to you
We are committed to ensuring that your information is secure. In order to prevent unauthorized access or disclosure we have put in place suitable physical, electronic, and managerial procedures to safeguard and secure the information we collect. In ensuring that your information is secure we partner with a leading provider of technology‐based business solution. The technology provider uses award-winning protection against hackers leveraging protocol or application vulnerabilities to instigate data theft, denial of service or defacement of their Web site.
CONTROLLING YOUR PERSONAL INFORMATION
We will not sell, distribute, or lease your personal information to third parties unless we have your permission or are required by law to do so.